Order Fulfillment Process:
Order Received --> Size, Color, & Customization Verification (Where Applicable) --> Production --> Shipment --> Delivery!
The estimated delivery for your order is 4-5 weeks from the date that you pay for your order and provided all necessary measurement information. We require 15-20 days for production time and another 15-20 days for shipping time. Once your order has been shipped, we will send you an email message with your tracking information. Due to the size and weight of some of our products, we may be required to send your order in multiple shipments to protect your valuable custom-made product and to ensure it complies with international shipping restrictions.
Import Tax & Duty Fees:
Different countries will have different customs & duty tax regulations on imported products. We cannot say if and how much customs taxes may be collected by your local customs office, but we will do our best to arrange appropriate logistics for you in order to avoid or minimize the customs duty. In the event that your package is held by customs for import duty tax payment, Charismatico Dancewear will not be liable for any import taxes charged on a package. It is the responsibility of the receiver to pay all taxes charged for import.
If you need the package faster, we also provide expedited shipping service for an additional cost. Please contact us for more information.
Note: Shipping time is estimated and commences from the date of shipping. Some shipments can take longer than the expected delivery time due to an invalid address, customs clearance procedures, or other causes.
RETURNS & EXCHANGES
Note: The original shipping fee and insurance are non-refundable.